Carlow University FAQ

This page was last updated 06/02/2020

Coronavirus | University Operations | Classes | Residence Halls | Dining | Events | Bookstore | Library | Center for Academic AchievementCounseling and Health Services | St. Joseph Fitness CenterCampus Laboratory School | Early Learning Center | Facilities | Travel | Mass


Question: What is the Coronavirus, how is it transmitted, and what can I do to prevent myself from contacting it?

Answer: Visit the Centers for Disease Control and Prevention website for reliable, up-to-date information on all aspects of this rapidly evolving global pandemic. Additionally, everyone is encouraged to engage in the following practices: abide by Pennsylvania Governor Wolf's stay-at-home order; maintain a safe social distancing of at least six feet and wear face masks when in public; cover coughs with one’s elbow; frequently clean surfaces; wash hands often with soap and water for at least 20 seconds; use an alcohol-based hand sanitizer if soap and water are not available; and stay home if you are sick and call your primary care provider.

Allegheny County Health Department has partnered with United Way to offer a 24/7 hotline for COVID-19-related questions. Call 888-856-2774 to speak with a representative.

University Operations

Question: Is Carlow University still in operation?

Answer: Yes, but all summer classes are being conducted remotely. Only essential staff are on university premises. All non-essential faculty and staff continue to work in a remote work environment indefinately. Information Technology and the Center for Digital Learning and Innovation are equipping faculty, students, and staff with resources and links to support online classes and facilitate remote work during this period. This will support the continuation of Carlow’s operations via alternative modes.


Question: I’m a student and have a lot of questions about my classes.

Answer: Deans continue to communicate directly with their chairs, directors, faculty, and students regarding the continuation of their courses, field placements, clinicals, practicums, internships, and lab-related coursework. Students should address questions directly to their respective faculty.

Question: Do I have to report to clinical?

Answer: All students are asked to seek guidance from their faculty member or clinical coordinator regarding all clinicals.

Residence Halls

Question: What is the status of the residence halls on campus?

Answer: There are currently no students residing on campus. 


Question: Are dining services still available?

Answer: No. All locations are currently closed.


Question: What is the status of scheduled events?

Answer: Upcoming events are listed in the event calendar. Many events are now being held remotely.

Question: Was the May 9 commencement rescheduled?

Answer: Yes. The Commencement Ceremony will take place on Sunday, Dec. 20, 2020, at Soldiers and Sailors Memorial Hall at 12:00 Noon. Graduates from May, August, and December will be recognized in this ceremony. The Baccalaureate Mass will take place on Saturday, Dec. 19, at 10 a.m. at St. Paul Cathedral. The Honors Convocation for May graduates will follow the Mass in Antonian Theater, on campus, from 1-2 p.m. A Commencement FAQ has been developed to answer Commencement-specific questions.


Question: Is the Carlow University Bookstore open?

Answer: The physical store location on campus is closed at the guidance of the Allegheny County Health Department. Buying books for summer classes, returning rentals, and ordering school spirit products are still available online with free shipping options. Students can return spring textbooks by requesting a free shipping label. Textbook buyback is currently unavailable. Visit Carlow University Bookstore for all updates.


Question: Is the Grace library open?

Answer: Grace Library is closed until further notice. Library Staff are working from home and are available to help. For access to eBooks, online databases, academic journals, or to set up an eReference appointment on Skype, students and faculty are encouraged to contact Grace Library.

The Grace Library email account will be monitored during the following times:

  • Monday - Friday: 8 a.m. - 9 p.m.
  • Saturday - Sunday: 4 p.m. - 9 p.m.
he library continues to process Interlibrary Loan materials for articles and other born-digital materials. ILL services for print materials are currently suspended.

Grace Library has staff has extended the due date to August 29 on all items currently checked out, including Grace Library materials and materials borrowed through Interlibrary Loan.

If you have library materials checked out and would like to return, please feel free to leave them in the brown Book Drop located outside of the first floor of the University Commons. Staff will be checking the book drop periodically to retrieve returned materials.

Center for Academic Achievement

Question: Are these services still available?

Answer: The CAA continues to offer tutoring and academic coaching remotely through our scheduling system's synchronous web feature or writing tutoring through email. Visit the group site on Celtic Online, CAA Resources, for more information or how to make an online appointment.

Question:  Is Carlow University Mailroom still open?

Answer: Yes. It will remain open daily from 8 a.m. – 4 p.m. Staffing levels have been reduced, and regular delivery of mail and packages within the University has been suspended. Student and departmental mail and packages will be stored and available for pickup during business hours. If faculty, staff or students are expecting a package that needs special attention, coordinate with Mailroom Supervisor Lynn Rush

Counseling and Health Services

Question: Are these services still available for students?

Answer: Yes. However, at the recommendations of the CDC, WHO, the PA Governor, and the Mayor of Pittsburgh, Carlow University Health and Counseling Services will be temporarily suspending drop-in services and all in-person services until further notice. However, phone consultation is still available Monday-Friday from 10 a.m.-4 p.m. Contact 412-578-6474 or to schedule.

Anyone in an emergency situation who needs immediate assistance should always call 911.

Students with urgent mental health concerns or crises can contact:

  • re:solve Crisis Network at 888-796-8226 (if residing in Allegheny County)
  • Carlow Police at 412-578-6007 if on campus
  • National Suicide Prevention Lifeline at 800-273-8255
  • Pittsburgh Action Against Rape at 866-363-7273
  • Crisis Text Line by texting HOME to 741741

St. Joseph Fitness Center

Question: Can I use the on-campus fitness center?

Answer: Consistent with Governor Wolf’s orders, the fitness center remains closed indefinitely.

Campus Laboratory School

Question: Are they open?

Answer: The Campus Laboratory School of Carlow University is providing remote learning for its students until the end of the school year.

Early Learning Center

Question: What is the status of the ELC?

Answer: The ELC will remain closed indefinitely based on Governor Wolf's orders.


Question: Is Carlow doing anything to improve hygiene across the main campus and satellite campuses? 

Answer: Yes. There are 25 Facilities staff working on campus in the areas of maintenance, housekeeping and grounds. All are utilizing personal protection equipment and continue to set up and maintain disinfecting stations compliant with CDC guidelines in common and departmental areas.

They recently completed a comprehensive campus-wide cleaning and disinfection process which focused on student, faculty and staff health areas and will continue to perform cleaning and sanitization of all bathrooms, common areas and recreational facilities according to the most current CDC guidelines.  


Question: Has travel been prohibited at the university?

Answer: Yes. The university has cancelled all international travel for faculty, staff, and students until further notice. All study abroad programs are cancelled for the spring term. All non-essential domestic travel is also cancelled.


Question:Are Masses being offered on campus?

Answer: Consistent with the cancellation of all Masses in the Dioceses of Pittsburgh, Sunday evening and daily Masses have been suspended until further notice.